Refund & Return Policy

We want you to be happy with your Screamy Lizard purchase.

7-Day Return Period

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must be:

• Unused

• In its original condition

• In its original packaging, where applicable

Before returning an item, please submit a request through the Contact Us form on our website.

Do not send an item back before receiving return instructions from us.

Return Instructions

Once your return request has been reviewed and approved, we will provide instructions explaining where and how to send your item.

Please do not return products directly to a supplier, manufacturer, or address shown on the original shipping package unless we specifically instruct you to do so.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us through the Contact Us form as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos or video showing the problem

If the issue is confirmed, we will work with you on an appropriate replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel or change an order, please submit a request through our Contact Us form as soon as possible.

We cannot guarantee cancellations or changes after an order has entered processing or fulfillment.

For any return, refund, cancellation, or order-related question, please use the Contact Us form on our website.